Seklia Privacy Policy
Seklia provides digital wallet, money transfer, account management, and supported virtual card services. This policy explains what information we collect, why we collect it, and how users can contact us about privacy questions.
Information we collect
Depending on how you use Seklia, we may collect:
- Account information such as name, email address, phone number, username, password, profile details, and language preferences.
- Verification information needed for account security, fraud prevention, KYC, and service eligibility.
- Wallet, transfer, card request, deposit, withdrawal, transaction, fee, balance, and payment status information.
- Device, app, browser, IP address, log, cookie, and security event information used to protect the service.
- Support messages and documents users send to us.
How we use information
We use information to create and secure accounts, process wallet and transfer activity, provide virtual card services, send OTPs and notifications, prevent abuse, meet legal or compliance duties, improve the service, and respond to support requests.
Virtual card and partner services
Some card services are provided with third-party partners. When a user requests or manages a card, we may share the information required to create, display, block, unblock, fund, or support that card. Card availability, approval, fees, and loading methods may depend on provider rules.
Sharing and disclosure
We may share information with payment processors, card providers, verification providers, hosting and infrastructure providers, security and analytics providers, regulators, law enforcement, or professional advisers when needed to operate the service, comply with law, or protect users and Seklia.
Data security
We use administrative, technical, and organizational safeguards to protect user information. No online system can be guaranteed to be completely secure, so users should keep passwords and OTPs private and contact us immediately if they suspect unauthorized access.
Data retention
We keep information for as long as needed to provide the service, resolve disputes, prevent fraud, comply with financial, tax, audit, and legal obligations, and enforce our agreements.
User choices
Users may request access, correction, or deletion of eligible personal information. Some information may need to be retained for legal, compliance, security, accounting, or transaction record reasons.
Children
Seklia is not intended for children. Users must meet the legal age and eligibility requirements that apply to financial and card services in their location.
Changes to this policy
We may update this policy when our services, partners, legal duties, or security practices change. The updated date above shows when the current version took effect.
Contact
For privacy questions, contact Seklia at dydyferjus509@gmail.com.